Terms of Service

Agreement to Terms

Welcome to Full Stack CX. These Terms of Service ("Terms") govern your access to and use of the Full Stack CX website and services.

By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

Services Description

Full Stack CX provides technology consulting and implementation services for small businesses, including:

• Web development and online presence solutions
• AI integration and data analytics implementation
• System integrations and business automation
• Technology strategy and consulting
• Training and ongoing support

Specific services are detailed in individual service agreements.

Consultation Requests

When you submit a consultation request through our website:

• You provide accurate and complete information
• You authorize us to contact you regarding your request
• Consultation requests do not constitute a binding service agreement
• A formal service agreement is required before any work begins

Service Agreements

All services are governed by individual written service agreements that specify:

• Scope of work and deliverables
• Timeline and milestones
• Payment terms and conditions
• Support and maintenance provisions
• Intellectual property rights
• Confidentiality terms

These Terms of Service apply in conjunction with individual service agreements.

Payment Terms

Payment terms are defined in individual service agreements. Standard terms include:

• Invoices are due within 15 to 30 days of receipt
• Late payments may incur additional fees
• Services may be suspended for non-payment
• Refund policies are specified in service agreements

Intellectual Property

Intellectual property rights are clearly defined in service agreements:

• Client Content: Clients retain ownership of their business data, content, and materials
• Work Product: Full Stack CX owns deliverables created specifically for client unless otherwise agreed
• Pre-existing Materials: Full Stack CX retains ownership of methodologies, frameworks, and tools
• Third-party: Third-party software licenses are respected and maintained per their terms

Confidentiality

We maintain strict confidentiality regarding client information:

• All client data is treated as confidential
• Non-disclosure agreements are available upon request
• Access to client systems is limited and monitored
• Data security measures are continuously maintained
• Confidentiality obligations survive termination of service agreements

Warranties and Disclaimers

We strive to provide professional, high-quality services. However:

• Services are provided "as is" and "as available"
• We do not warrant uninterrupted or error-free services
• Client is responsible for testing and approving deliverables
• Third-party services are subject to their own warranties

We DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, special, or consequential damages
• Our total liability is limited to fees paid for the specific service in question
• We are not liable for damages arising from client negligence or misuse
• Client is responsible for maintaining data backups
• We are not liable for third-party actions or services

Indemnification

You agree to indemnify and hold harmless Full Stack CX from any claims, damages, or expenses arising from:

• Your use of our services in violation of these Terms
• Your breach of any service agreement
• Your violation of third-party rights
• Your negligence or misconduct

Service Availability

We strive to provide reliable services:

• Response times are specified in service agreements
• Uptime targets are maintained for hosted services where applicable
• Scheduled maintenance windows are communicated in advance
• Emergency support procedures are established for critical issues

Termination

Service agreements may be terminated:

• By either party with notice specified in the agreement
• Immediately for material breach
• Upon completion of project deliverables
• Upon mutual written agreement

Upon termination, data transition assistance is provided as specified in the service agreement.

Website Use

When using our website, you agree to:

• Not use the website for any unlawful purpose
• Not attempt to gain unauthorized access to systems
• Not interfere with website operation
• Comply with all applicable laws and regulations

Governing Law

These Terms are governed by the laws of the State of California, United States. Any disputes arising from these Terms or related service agreements shall be resolved in the courts of Los Angeles County, California.

Dispute Resolution

Before initiating legal action, we encourage resolving disputes through:

• Direct communication between parties
• Mediation or arbitration as specified in service agreements

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms, along with individual service agreements, constitute the entire agreement between you and Full Stack CX regarding our services.

Contact Information

For questions about these Terms of Service, please contact us at info@fullstack.cx.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of modified Terms.